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KNOWLEDGE BASE
Find answers organised by topic — from product guides and shipping to returns and wholesale enquiries.
Equipment reviews, product comparisons, and expert recommendations for commercial facilities.
Cleaning chemical guides, product comparisons, and best practices for commercial-grade products.
Vacuum guides, floor care equipment, maintenance tips, and professional cleaning tool reviews.
Delivery timeframes, free shipping thresholds, order tracking, and Australia-wide coverage details.
Return eligibility, refund process, damaged goods claims, and warranty information for equipment.
Trade account enquiries, bulk pricing, credit applications, and dedicated account support.
Absolutely — our team provides tailored support to help you choose the right products, formulations and solutions for your specific cleaning needs. Whether you want a custom kit recommendation, stain-removal tips or guidance on best practices, we’re ready to assist.
To reach us, simply head to our Contact page and submit your request — we aim to respond within one business day.
We aim to dispatch all orders placed before 1:00 pm AEST on business days.
Orders placed after 1:00 pm or on weekends/public holidays will be processed the next business day.
Once dispatched, delivery times depend on your location; in most metro areas it takes 1–3 business days.
If you need your order urgently, please contact us and we’ll do our best to accommodate.
Yes — several of our products are food-safe when used as directed.
• Always follow dilution instructions and contact times.
• Avoid direct contact with food; rinse surfaces if needed.
• Safety Data Sheets (SDS) are available upon request for all products (contact us or check product pages).
We are more than happy to help you choose the right product:
• Contact us via email or the contact form with details of the surface or soil type you need to clean
• We can recommend products, dilution ratios, contact times and safety instructions
• For commercial or industrial customers, we also offer on-site consultations
We currently ship Australia-wide. International shipping is not available at this time.
Shipping Policy
If you’re not entirely satisfied with your purchase, you may request a return or refund within 30 days of delivery, provided the product is unused, in its original packaging, and in resalable condition.
• Please contact our customer support with photos and your order number.
• Return shipping costs are at the buyer’s expense (unless the item is faulty or we made an error).
• Once we receive the return, we will inspect it and issue a refund (excluding original shipping charges) or offer an exchange.
Access safety data sheets, usage guides, and compliance documentation for all our commercial cleaning products.
Complete SDS documentation for all chemical products. Required for workplace compliance and safety audits. Available in PDF format.
Request SDS documents →Recommended dilution ratios for every cleaning chemical we stock. Covers light-duty cleaning through to heavy degreasing applications.
View dilution guides →Which products work on which surfaces. Avoid damage to sensitive materials with our product-surface compatibility matrix.
Get compatibility advice →Operation guides, maintenance schedules, and spare parts lists for vacuum cleaners, scrubbers, and other commercial cleaning equipment.
Request equipment manuals →LEARN FROM THE EXPERTS
Expert tips to help you clean smarter, not harder.
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Our cleaning experts are available around the clock. Choose the channel that works best for you.
Get instant answers from our team. Best for quick product questions and order enquiries.
Send us a detailed enquiry and we’ll respond with a thorough answer within one business day.
Need to talk it through? Drop us a message via our contact page and we’ll call you back.
Visit Contact Page →Cleaning more than one facility? Our trade program is built for businesses that need reliable supply at competitive prices.
We stand behind every product we sell. If something isn’t right, here’s how to resolve it quickly.
Email us at Shop@matthewscleaningco.com.au or use live chat with your order number and a description of the issue.
Our team will review your request and provide a return authorisation within one business day. We may ask for photos of damaged items.
For faulty or incorrect items, we’ll provide a prepaid shipping label. Pack the item securely in its original packaging where possible.
Once received and inspected, we’ll process your refund or send a replacement — typically within 3–5 business days.
Returns must be initiated within 30 days of delivery. Items must be unused and in original packaging. For full details, see our Refund Policy.
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